Credit Cards – Update

October 26, 2016 • 9:21 pm

The contract with our latest credit card processor has been canceled due to us being in the cannabis industry. It illustrates the still ongoing battle for cannabis companies in gaining a foothold in the regular market.

We are not able to process credit cards anymore. Please get in touch with us if you cannot do regular bank-to-bank transfers with the information given during checkout. We are working on a solution for you. Sorry for your inconvenience.

Credit Cards now accepted

September 15, 2016 • 1:45 am

We are happy to announce that we are finally able to accept credit card payments. During checkout, you will be asked to either choose “direct bank transfer” or “credit card payment”. If you need any assistance or if you encounter any problems, please let our support over at support@swissxtracts.com know about it. We are always happy to help you out with any questions you have.
Stay tuned for upcoming specials and a blog post about how to consume our crystals.

Payment Problems (updated)

September 14, 2016 • 7:57 pm

After a successful start selling or product online, more and more people are contacting us regarding payment problems. We would like to apologize for the ongoing inconvenience due to the means of payment. We are in contact with different payment providers to find a solution for you as fast as possible. Unfortunately, being in the cannabis industry and selling a product not yet well known in the market discourages a lot of companies to do business with us. This takes more time than anticipated and is not just frustrating for you, our customers, but for us as well. We hope to provide you with a solution within the next couple of days.

If you have any problems transfering money, please get in touch with us and let us know. We are more than happy to give you a hand and help you out until we can implement a credit card payment system.

On the bright side, we would like to say thank you to all our customers that have ordered so far. We hope you like our product as much as we do.

Update

The situation is getting closer to being resolved. Meanwhile, we can finally give our US customers a routing number until credit card payments can be processed:

Deutsche Bank, New York
ABA code / Sorting number / Routing number: 021001033

All of our bank details and payment information can be found on the “Payment Information” page.

Website online

August 22, 2016 • 1:51 am

We are very happy to announce that our website is finally online. You can now order your cbd crystals directly from us. We are shipping worldwide. More payment options are coming very soon. If you have any questions, feel free to get in touch with us.

Any questions?

We aren't happy unless our customers are happy. If you have any questions or concerns no matter how big or small they may be, feel free to get in touch with us so we can remedy the situation and answer your questions as quickly as possible!